Privacy Policy

🗓 Last Updated: January 2026

1. Introduction

ci999 ("we", "us", or "our") is committed to protecting the privacy and security of every player who uses our online casino, cricket betting, and live casino services in Bangladesh. This Privacy Policy describes the types of personal information we collect, how we use and share it, the choices you have, and the steps we take to keep your data secure. By accessing or using ci999 at https://ci999.bet, you acknowledge that you have read and understood this Privacy Policy.

This policy applies to all users of ci999, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We serve players aged 21 and above only. If you do not agree with this Privacy Policy, please discontinue use of our platform immediately.

2. Information We Collect

We collect two main categories of information: information you provide directly to us and information collected automatically when you interact with our platform.

2.1 Information You Provide

When you register an account, make a deposit, request a withdrawal, or contact our support team, we may collect the following personal information:

• Full name and date of birth (to verify you are aged 21 or above)
• Email address and mobile phone number
• Residential address, city, and district within Bangladesh
• Government-issued identity document details (National ID or Passport) for KYC verification
• Financial information including bKash, Nagad, Rocket, or Upay mobile wallet numbers used for deposits and withdrawals
• Communications you send to our support team via email or live chat

2.2 Information Collected Automatically

When you browse or use ci999, our servers and third-party analytics tools may automatically log:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, session duration, clicks, and navigation paths within ci999
• Cookie identifiers and referral sources (for example, which link or search engine directed you to our site)

3. How We Use Your Information

ci999 uses the personal information we collect for the following legitimate purposes:

• Account creation and identity verification (KYC) to comply with responsible gaming obligations
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Delivering customer support, responding to queries, and resolving disputes
• Personalising your experience on ci999 including recommending cricket, slots, and live casino games suited to your preferences
• Detecting and preventing fraud, money laundering, underage access, and other prohibited activities

4. Cookies and Tracking Technologies

ci999 uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse site performance. Essential cookies are required for the platform to function correctly — for example, maintaining your logged-in session and keeping your shopping cart or bet slip intact. Functional cookies remember your language and display settings. Analytical cookies help us understand how players navigate the site so we can continuously improve our services.

You may manage or disable non-essential cookies through your browser settings. However, disabling essential cookies may prevent certain features of ci999 from functioning correctly, including secure login and payment processing. By continuing to use ci999, you consent to our use of cookies as described in this policy.

5. How We Share Your Information

ci999 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers to help us operate ci999, process payments, provide customer support, and perform analytics. These providers are contractually obligated to protect your data, use it solely for the purposes we specify, and comply with applicable data protection standards. Examples include our payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and our game technology providers (Evolution Gaming, Ezugi, Pragmatic Play).

5.2 Legal Requirements

We may disclose your personal information when required to do so by law, court order, or government authority, or where we believe disclosure is necessary to protect the rights, property, or safety of ci999, our players, or the public. This includes cooperating with fraud prevention bodies and financial compliance investigations.

6. Data Security

ci999 takes the security of your personal data seriously. We implement a range of technical and organisational safeguards to protect your information from unauthorised access, loss, misuse, or alteration. Our security measures include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers
• Secure, encrypted storage of all sensitive personal and financial records
• Role-based access controls ensuring only authorised ci999 personnel can access player data
• Regular security audits and vulnerability assessments to identify and address potential risks promptly

7. Data Retention

We retain your personal information for as long as your account remains active or as needed to provide you with our services. We may also retain certain data for longer periods where required to meet legal, regulatory, fraud prevention, or dispute resolution obligations. When your data is no longer required, we delete or anonymise it in a secure manner consistent with our data protection obligations. If you wish to close your account or request deletion of your data, please contact our support team at [email protected].

8. Your Rights

ci999 respects your rights over your personal data. As a user of our platform, you have the right to:

• Access: request a copy of the personal information we hold about you
• Correction: ask us to update or correct inaccurate or incomplete information
• Deletion: request that we delete your personal data, subject to our legal and regulatory retention obligations
• Portability: receive your data in a commonly used, machine-readable format where technically feasible
• Objection: object to the processing of your data for marketing or profiling purposes

9. Children and Minors

ci999 is strictly an adult platform. We do not knowingly collect personal information from any individual under the age of 21. Our registration process includes date-of-birth verification to prevent underage access. If we discover or are notified that we have inadvertently collected information from a person under 21 years of age, we will promptly delete that data and close the associated account. If you believe a minor has registered on ci999, please contact us at [email protected] immediately.

10. Third-Party Links

ci999 does not include links to third-party websites. All navigation on our platform remains within the ci999 ecosystem. We are not responsible for the privacy practices or content of any external sites that you may navigate to through your own means.

11. Changes to This Privacy Policy

ci999 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this document and, where appropriate, notify registered users via email or a prominent notice on our platform. Your continued use of ci999 after any changes to this policy constitutes your acceptance of those changes.

We encourage you to review this Privacy Policy periodically to stay informed about how ci999 is protecting your information. For any questions, concerns, or data rights requests, please reach out to our support team. We aim to respond to all privacy-related enquiries within 5 business days.