Responsible Gaming at ci999
We believe gambling should always be a source of entertainment, never a problem. Explore the tools and guidance ci999 provides to help you stay in control.
Our Commitment to Responsible Gaming
At ci999, we take responsible gaming seriously. Our platform is built to provide a safe, fair, and enjoyable betting experience for all players across Bangladesh — from Dhaka and Chittagong to Sylhet and Cox's Bazar. We offer a comprehensive set of player-protection tools designed to keep the excitement of cricket betting and live casino games firmly in the entertainment zone.
Gambling at ci999 is strictly for adults. We enforce a minimum age of 21 years for all registered accounts. We also encourage all players to treat betting as a leisure activity with a pre-set budget — not as a way to generate income or recover financial losses. If you or someone you know is struggling with gambling habits, our support team is available around the clock to assist.
⚠️ Important: Gambling should be treated as entertainment, not as a financial strategy. Never bet money you cannot afford to lose. If gambling stops being fun, stop playing and seek help immediately.
Player Protection Tools
Deposit Limits
Set daily, weekly, or monthly deposit caps to stay within your personal budget at all times.
Time-Out Feature
Take a short break from betting — pause your account for 24 hours, 7 days, or 30 days whenever you need it.
Self-Exclusion
Request a long-term exclusion of 6 months, 1 year, or permanently to completely block access to your ci999 account.
Session Reminders
Enable automatic play-time alerts that notify you when you have been active for 30, 60, or 90 minutes continuously.
Activity Tracking
Review your complete betting history, wins, losses, and total spend directly from your account dashboard at any time.
Reality Check
Opt in to periodic reality checks — on-screen reminders that show your session duration and net gambling position to keep perspective.
How to Activate These Tools
Accessing ci999's responsible gaming tools is straightforward. Once you are logged into your account, follow these steps to configure any protection feature:
- Log in to your ci999 account and navigate to the Account Settings section from your profile menu.
- Select the Responsible Gaming tab to view all available player-protection options.
- Choose your preferred tool — deposit limit, time-out, self-exclusion, or session reminder — and set your desired parameters.
- Changes to deposit limits take effect immediately. Self-exclusion requests are processed within 24 hours and cannot be reversed until the chosen period expires.
Recognising Problem Gambling Signs
Problem gambling can develop gradually and is not always obvious. If you notice any of the following patterns in your own behaviour or that of someone close to you, it may be time to seek help:
- Spending more money or time gambling than originally intended, and finding it difficult to stop once you have started.
- Chasing losses — continuing to bet in an attempt to recover money that has already been lost.
- Neglecting work, family responsibilities, or personal health because of time spent on gambling platforms.
- Borrowing money, selling possessions, or taking out loans specifically to fund gambling activity.
- Feeling anxious, irritable, or restless when unable to gamble, or using gambling as a way to escape stress or negative emotions.
- Hiding gambling activity from family members or lying about the amount of time and money spent on betting.
Protecting Minors from Gambling
ci999 has a strict zero-tolerance policy toward underage gambling. All new account registrations are subject to age verification checks. Users who are found to be under 21 years of age will have their accounts immediately suspended, and any funds within those accounts will be returned via the original payment method — bKash, Nagad, Rocket, or Upay — in accordance with our compliance procedures.
We strongly advise parents and guardians in Bangladesh to use parental control software on any shared devices to prevent minors from accessing online gambling sites. Keep login credentials confidential and never allow young family members to use your ci999 account, even for casual browsing.
Responsible Gaming: Common Questions
How do I set a deposit limit on my ci999 account?
Log in to your ci999 account, go to Account Settings, and select the Responsible Gaming tab. From there you can set a daily, weekly, or monthly deposit cap that takes effect immediately. Decreases are instant; increases may take up to 24 hours to apply as an added safety measure.
Can I take a break from ci999 without permanently closing my account?
Yes. The Time-Out feature lets you pause your account for 24 hours, 7 days, or 30 days. During this period you cannot log in or place bets. Your account and balance are preserved and you can return once the period ends. For longer breaks, self-exclusion options of 6 months, 1 year, or permanent closure are also available.
Is my ci999 account information kept private?
Yes. ci999 uses SSL encryption to protect all player data in transit and at rest. Your personal and financial information is never shared with third parties without your consent, in accordance with our Privacy Policy. All responsible gaming requests — including self-exclusion — are handled with complete confidentiality.
What should I do if I think gambling is becoming a problem for me?
Stop playing immediately and contact our support team at [email protected]. We can activate a self-exclusion on your behalf, refer you to external support resources, and ensure your account is frozen to prevent further access. Seeking help early is always the right decision. You are not alone, and our team is here to support you without any judgement.
Need Help? Contact Our Support Team
If you feel that gambling is negatively affecting your life, your relationships, or your finances, please reach out to our dedicated responsible gaming support team immediately. We are available 24/7 and can help you activate self-exclusion, set spending controls, or simply talk through your concerns in a confidential and non-judgmental environment. You do not have to face this alone.
Email our responsible gaming team: [email protected]
Ready to Play Responsibly?
ci999 is Bangladesh's home for cricket betting, live casino, and slots — with all the tools you need to stay in control. Play smart, play safe.